Returns Policy

ASHIFA MAKE UP — SUMMARY OF TERMS & CONDITIONS & RETURNS POLICY

1. 
   1. GENERAL ONLINE STORE POLICY (SUMMARY)
   - Policies apply only to products purchased directly from the official Ashifa Make Up website.
   - Customers are responsible for reading product descriptions and policies before purchasing.
   - Tracking information is provided once an order has been dispatched.
   - The store is not responsible for courier delays or external delivery issues.
2. 
   2. RETURNS & REFUNDS POLICY — ONLINE SHOP ORDERS
   2.1 Eligibility for Returns
   - Customers may return eligible items within 14 days of receiving their order.
   - Items must be unused, unopened, and in original packaging.
   - Proof of purchase is required.
   2.2 Items Not Eligible for Return or Refund
   - Items returned after 14 days.
   - Opened, used, or handled products (unless faulty).
   - Gift cards and promotional items.
   - Items not purchased through the official website.
   2.3 Refunds
   - Refunds are issued after inspection and approval.
   - Refunds are processed to the original payment method.
   - Shipping costs are non-refundable unless the item is faulty.
   2.4 Exchanges
   - Ashifa Make Up does not offer exchanges.
   - Customers must place a new order for the desired item.
   2.5 Faulty or Damaged Items
   - Faulty items may be eligible for refund.
   - Customers must provide photos/evidence of issues.
   2.6 Returns Contact
   Email: info@ashifamakeup.com
3. 
   3. SHIPPING POLICY (SUMMARY)
   - Tracking is provided after dispatch.
   - Lost or damaged parcels must be reported via email.
   - Some products may not ship during extreme temperature conditions.
   - Customers must ensure their address is entered correctly.
4. 
   4. MAKEUP SERVICES / APPOINTMENTS
   4.1 Booking Fees
   - A securing fee is required to reserve any appointment.
   4.2 Refund Conditions for Makeup Services
   - Securing fees are non-refundable unless Ashifa Make Up cancels.
   - If the client cancels, no refund is issued.
   - Rescheduling requires a new securing fee.
   4.3 Service Completion & Satisfaction
   - Once makeup services are completed, the makeup charge is non-refundable.
   - Consultations, lighting checks, and adjustments are provided before final confirmation.
   4.4 Allergies & Skin Reactions
   - Refunds are not issued for allergic reactions.
   - Clients must disclose allergies beforehand.
5. 
   5. CONTACT INFORMATION
   Email: info@ashifamakeup.com
   Website: www.ashifamakeup.com